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Every garment designed by Sheryl May is created to be loved and treasured. If for any reason you do not love the garment you receive, you are welcome to return it to us for a full refund. Please repackage the garment and ensure it is sent it to us within 14 days of receiving it, provided the item has not been worn, washed or altered and has original tags intact and inclusive of any original protective bags, we will issue you a full refund promptly.

If you wish to return any goods, the return shipping cost is not covered by Sheryl May online. This is at your own cost. In the case of an exchange, we will cover the cost of sending out the new garment to you.

Please return to :

Sheryl May, 64 Clifford  Street, Gisborne, New Zealand  4010

If you have any issues with garments in your order, please  contact: goya_range@hotmail.com with a description of the issue and images where possible. Our team will endeavor to get back to you within 5 working days and will do our best to find a solution for you.

We want the garment to fit you beautifully, and for you to feel great in the outfit you have chosen, so we won't hesitate to exchange your item for another size. If we don't have your size available, we will refund your money in full.

We also understand that no two designers have identical sizing, so please see our size chart.  *

Refunds + Credits

When returning a full-priced item, you can choose to receive a refund or credit. Returns of sale (discounted) items are not eligible for a refund, but you can choose to receive a  Sheryl May online store credit.

Please note that refunds can take up to 2 working days to be processed once received, and can take a further 3-5 working days to show in your account. Please note the shipping cost will be excluded from the refund value.

If your refund has taken longer to be processed than outlined above, please reach out to the team regarding this.

If you have any further questions about Returns, Refunds, Exchanges or Credits, contact us goya_range@hotmail.com

Free Shipping to New Zealand and Australia

New Zealand

We offer Free Shipping on all purchases made in New Zealand. All parcels are sent using Courier Post. Your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address.

Delivery takes 2-3 working days, depending on where you live.

Please remember that during very busy times delivery may take longer and any delays in the courier service are out of our control. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

Australia

We offer Free Shipping on all purchases made in Australia. Most parcels are sent through NZ Courier Post,, your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address.

Delivery takes 5-7 working days, depending on where you live and orders are generally shipped from New Zealand.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. The delivery time can take an extra 3 - 20 working days, depending on where you live. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

International shipping

We are still working on this – individual tariffs will apply.  Please contact us at: goya_range@hotmail.com

Taxes & Duties

Sheryl May bears no responsibility for import duties, charges, or taxes accrued at the recipient's end. Such charges can differ based on each country's customs regulations; please consult your local customs authority before making a purchase. Declining payment for requested fees will lead to the return of your order, and a $150 NZD refund will be subtracted from your order to account for the refusal fee and return shipping cost. Please note that refusing taxes on orders totalling less than $150 NZD will render you ineligible for a refund.

Sizes are provided in metric and imperial. If you are unsure about your sizing, or would like to order a size that is not shown as available, please contact us.

Sizes in Centimeters

Sizes in Inches